Self Service
Password Reset
Overview
Sysgem
Self-Service Password Reset solves the
problem of end-users forgetting their
Windows login passwords and having to ask
the helpdesk or the system administrator to
reset it. With Sysgem Self-Service Password
Reset users can reset their own passwords
after correctly replying to security
questions with answers that they have
previously defined themselves.
There are
three components of Sysgem Self-Service
Password Reset that are to be installed. The
central service should typically reside on
the domain controller; the web enrolment
system can be installed on any IIS server in
the domain; and the workstation component
should be installed on all end-user
workstations to allow users to reset their
password on demand.
The Domain
Controller runs a Windows Service which
carries out the operation of resetting
passwords for end-users. It also holds a
database of Questions and Answers, which are
created by the end-users themselves, and
subsequently used to verify the authenticity
of the person wishing to reset their own
password.
The web
enrolment system provides a web interface to
the questions and answers database held on
the domain controller, allowing users to log
in at any time and modify their security
questions.
The workstation
component installs two additional buttons on
the normal Windows logon screen:
- Reset
Password
- Unlock
Account
If a user
forgets his password then selecting the
"Reset Password" button on a workstation
where Sysgem Self-Service Password Reset has
been installed will allow him to change his
own password after he has correctly answered
his prepared questions. If the account is
locked because he has tried repeatedly, too
many times, to log in with an incorrect
password, then he can unlock his account by
using the "Unlock Account" button and again
replying to the security questions. |