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Computer Associates Total Defense r12



Total Defense r12
is the internet security of choice for many companies, not only because of its powerful protection but also the great services that are offered such as free remote installation and configuration.

Its multi-layered approach to security is designed to protect businesses both large and small, and offers cloud-based licensing, industry-leading code, intuitive interface, and fast performance.

We invite you to read testimonials from various Total Defense customers at:

There you'll learn how our many satisfied customers appreciate the powerful protection, ease of use, and outstanding product support Total Defense provides for their companies.




Thousands of companies use the internet each day to conduct business, increase productivity, streamline operations, and gain a competitive advantage. A virus, Trojan or worm could seriously affect your business, paralyzing it for hours, days, possibly even months.

The numbers are astounding:

 

Despite precautions taken, thousands of computers are successfully being attacked — destroying files, stealing information, and disrupting businesses all over the globe. That's why, to best protect computers from internet threats, use Total Defense r12 the first of its kind, multi-layered, internet security for businesses, both large and small.

Total Defense r12 boasts cloud-based licensing and offers remote deployment, making it easily installable and scalable.

It's the best defense against internet threats— threats that are growing and getting smarter each day. And its 24/7/365-day support means there's always coverage.

To learn more about internet threats and the multi-layered security needed to protect against them, check out 12 reasons for Total Defense.

When you purchase one of the most powerful internet security solutions for business, Total Defense r12, you'll get installation and configuration at no cost.

Let our team of experts remotely install and configure Total Defense r12, so you know it's done right... from day one. Free remote installation - it's totally unprecedented. In fact, no other company offers it, and it's the perfect way to save both money and time this new year.

Protect yourself from internet threats with Total Defense r12, and get FREE installation with every purchase.

To learn more about internet threats and the professional-grade security needed to protect against them, check out
TotalDefense.com/rds

learn more

Total Defense r12 has a new soul. But, there's also the new face, literally.

New! R12 versions of all CA's top security products

The moment we've all been eagerly waiting for is finally here. Our latest, greatest online security lineup Total Defense r12 — a project four years in the making — is now a reality. And it's much more than just a release; it's a revolution. Built from the ground up, our new product line offers multi-layered Internet security that's remarkably easy to use.

Total Defense r12 features research-based interface design, innovate programming, and benchmark-beating performance. Plus, it's backed by CA Technologies' expert remote installation services, 24/7 telephone support, and a host of other industry-leading support services.

SECURITY THAT
MEANS BUSINESS

Total Defense surrounds business networks — from servers to gateways to endpoints — with multiple layers of security. So they're protected against malicious attacks that can come from anywhere.

Select the solution that is right for you

  Total Defense for Endpoint r12 Total Defense for Endpoint Premium Edition r12 Total Defense for Endpoint and Gateway r12
  Total Defense r12 Total Defense r12 Total Defense r12
32-bit and 64-bit Anti-Malware Included Included Included
HIPS
Endpoint Firewall Included Included Included
Intrusion Protection Included Included Included
Operating System Security Included Included Included
Application Control and Whitelisting Included Included Included
GROUPWARE
Microsoft Exchange   Included Included
Lotus Notes   Included Included
Microsoft SharePoint   Included Included
NetApp   Included Included
Vulnerability Assessment Included Included Included
Unified Network Control (NAP)   Included Included
CA Gateway Security     Included

CA Software Finland Oy

Ylläpito ja tukipalvelut

Ylläpito (Maintenance) on saatavilla CA:n OLP/MLP/GLP lisenssiohjelmien kautta hankituille ohjelmistoille ja se voidaan hankkia 1 tai 3 vuodeksi lisenssitilauksen yhteydessä. Jatkoylläpito (1 tai 3 vuodeksi) on hankittava 15 päivän kuluessa ylläpidon päättymisestä. Ylläpitoon sisältyy versiopäivitykset sekä englanninkielinen puhelintuki. Uudet ohjelmistoversiot tilataan osoitteesta: https://www.ca.com/gb/Register/form.aspx?CID=136581 .

Ylläpito-optiot  
Value Maintenance:

12x5h Englanninkielinen puhelintuki (UK 8:00 – 20:00)
+ versiopäivitykset ohjelmistoista

Enterprise Maintenance:

24x7h Englanninkielinen puhelintuki
+  versiopäivitykset ohjelmistoista, rajoittamaton pääsy CA:n SupportConnect tukijärjestelmään (supportconnect.ca.com)
 


Yhteydenotot tukiasioissa  
  • Technical Support puh:  0303 9017
  • OnLine tuki: supportconnect.ca.com 
  • Total License Care puh: 0303 9015
  • Web:
    http://www.ca.com/fi/support/
Enterprise Maintenance -asiakkaat:
- Ylläpitoasiakkaan SiteID (asiakasnumero) avataan ensimmäisen tukikyselyn yhteydessä tai pyynnöstä soittamalla numeroon puh: 0303 9017

Tukipyynnön vasteaika: Tukipyyntöä avattaessa puhelimitse/sähköpostitse kuvataan ongelman kiirellisyys (=Severity Level) ja sen mukaan määräytyy vasteaika ongelman selvittämiseksi.

Severity Level 1: Vasteaika 1h (”Production system down”)
Severity Level 2:
Vasteaika “business hours” (”Major problem, high impact to systems”)
Severity Level 3: Vasteaika “business hours” (”Minor problem, low impact to systems”)
Severity Level 4:
Vasteaika “business day” (”Question type of request”)

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