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Total Defense r12
is the internet security of choice for many companies, not only because
of its powerful protection but also the great services that are offered
such as free remote installation and configuration.
Its multi-layered approach to security is designed to protect businesses
both large and small, and offers cloud-based licensing, industry-leading
code, intuitive interface, and fast performance.
We invite you to read testimonials from various
Total Defense customers at:
There you'll learn how our many satisfied customers appreciate the
powerful protection, ease of use, and outstanding product support
Total
Defense provides for their companies. |
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Thousands of companies use the internet each day to conduct business,
increase productivity, streamline operations, and gain a competitive
advantage. A virus, Trojan or worm could seriously affect your business,
paralyzing it for hours, days, possibly even months.
The numbers are astounding:
Despite precautions taken, thousands of computers are successfully being
attacked — destroying files, stealing information, and disrupting
businesses all over the globe. That's why, to best protect computers
from internet threats, use
Total
Defense r12 the first of its kind, multi-layered,
internet security for businesses, both large and small.
Total
Defense r12 boasts cloud-based licensing and offers
remote deployment, making it easily installable and scalable.
It's the best defense against internet threats— threats that are growing
and getting smarter each day.
And
its 24/7/365-day support means there's always coverage. |
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To
learn more about internet threats and the multi-layered
security needed to protect against them, check out
12 reasons for Total Defense.
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When you purchase one of
the most powerful internet
security solutions for business,
Total Defense r12,
you'll get installation and
configuration at no cost.
Let our team of experts remotely
install and configure Total
Defense r12, so you know it's
done right... from day one. Free
remote installation - it's
totally unprecedented. In fact,
no other company offers it, and
it's the perfect way to save
both money and time this new
year.
Protect yourself from internet
threats with Total Defense r12,
and get FREE installation with
every purchase.
To learn more about internet
threats and the
professional-grade security
needed to protect against them,
check out
TotalDefense.com/rds
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New! R12 versions of all CA's top security products
The moment we've all been eagerly waiting for is finally
here. Our latest, greatest online security lineup Total
Defense r12 — a project four years in the making — is
now a reality. And it's much more than just a release; it's
a revolution. Built from the ground up, our new product line
offers multi-layered Internet security that's remarkably
easy to use.
Total Defense r12 features research-based interface design,
innovate programming, and benchmark-beating performance.
Plus, it's backed by CA Technologies' expert remote
installation services, 24/7 telephone support, and a host of
other industry-leading support services. |
SECURITY THAT MEANS BUSINESS |
Total Defense surrounds business
networks — from servers to gateways to
endpoints — with multiple layers of
security. So they're protected against
malicious attacks that can come from
anywhere. |
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CA
Software Finland Oy
Ylläpito ja tukipalvelut
Ylläpito (Maintenance)
on saatavilla CA:n OLP/MLP/GLP lisenssiohjelmien kautta hankituille
ohjelmistoille ja se voidaan hankkia 1 tai 3 vuodeksi lisenssitilauksen
yhteydessä. Jatkoylläpito (1 tai 3 vuodeksi) on hankittava 15 päivän kuluessa
ylläpidon päättymisestä. Ylläpitoon sisältyy versiopäivitykset sekä
englanninkielinen puhelintuki. Uudet ohjelmistoversiot tilataan osoitteesta:
https://www.ca.com/gb/Register/form.aspx?CID=136581 .
Ylläpito-optiot |
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Value Maintenance:
12x5h Englanninkielinen puhelintuki (UK 8:00 – 20:00)
+
versiopäivitykset ohjelmistoista |
Enterprise Maintenance:
24x7h Englanninkielinen puhelintuki
+ versiopäivitykset ohjelmistoista,
rajoittamaton pääsy CA:n SupportConnect tukijärjestelmään (supportconnect.ca.com)
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Yhteydenotot tukiasioissa |
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- Technical Support puh: 0303 9017
- OnLine tuki: supportconnect.ca.com
- Total License Care puh: 0303 9015
- Web:
http://www.ca.com/fi/support/
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Enterprise Maintenance -asiakkaat:
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-
Ylläpitoasiakkaan SiteID (asiakasnumero) avataan ensimmäisen tukikyselyn
yhteydessä tai pyynnöstä soittamalla numeroon puh: 0303 9017 |
Tukipyynnön vasteaika:
Tukipyyntöä avattaessa
puhelimitse/sähköpostitse kuvataan ongelman kiirellisyys (=Severity Level) ja
sen mukaan määräytyy vasteaika ongelman selvittämiseksi.
Severity Level 1: Vasteaika 1h (”Production system down”)
Severity Level 2: Vasteaika “business hours” (”Major problem, high impact to systems”)
Severity Level 3: Vasteaika “business hours” (”Minor problem, low impact to systems”)
Severity Level 4: Vasteaika “business day” (”Question type of request”)
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