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DameWare Mini Remote Control 11

Founded in 1999, SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than 93,000 customers worldwide – from Fortune 500 enterprises to small businesses.

We believe that the IT pros who use our products everyday should be excited about them. That’s why we put our users first in everything we do, and strive to deliver powerful functionality while making their jobs easier. We call it “user-centric software,” and we believe that it’s changing expectations for the enterprise software experience.

Simply put, we work to:

  • Remove the obstacles found in traditional enterprise software – eliminating the high prices, complexity and resource-intensity that have become the status quo
  • Connect with our community – using daily interactions with our large, global user community to guide our product development and strategy
  • Constantly evolve our products – ensuring that our software is on point to meet near-term customer and market priorities

Our company was built by network and systems engineers who know what it takes to manage today’s dynamic IT environments. They combined this expertise with a deep connection to the IT community to create network, storage, and application management products that are effective, accessible, and easy to use. The result? IT management software that works for you.

DameWare Mini Remote Control 11  

Powerful remote control software for Windows®,
Linux®, and Mac OS® X computers

DameWare Mini Remote Control (MRC) is one of the best values in remote control software available today. MRC is licensed by the number of help desk technicians your organization has and not by agent or end-point. It has been used for more than 10 years by thousands of IT admins to seamlessly connect to remote servers, desktops, and notebooks. DameWare MRC provides remote control for Mac OS® X, Windows® and Linux® systems and includes a host of great features to help you troubleshoot remote computers with ease.

DameWare Mini Remote Control Benefits

  • Easy-to-install, easy-to-use and easy-to-maintain remote access software
  • Easy to afford with licensing based on number of IT admin users rather than number of remote computers managed
  • Validated by thousands of users and supported by SolarWinds!

DameWare Mini Remote Control Key Features

  • Quickly and easily connect to and control remote desktops, laptops and servers
  • Provides remote control for Mac OS X, Windows and Linux
  • Deploy agents “on the fly” and start remote control sessions without rebooting
  • Connect to unattended computers without the need for remote user interaction
  • Easily configure and install agents in bulk with the included MSI package builder
  • Complete security, including smart card authentication

Remote Control for Mixed-OS Environments

Dameware Mini Remote Control screenshot. Incredibly fast remote desktop sharing. Click to zoom.

Easy-to-Use Remote Control

Take complete command of remote computers, whether in the same building, across town, or across the world. DameWare MRC makes remote desktop sharing incredibly fast and provides the tools needed to solve your remote users' issues quickly and easily.

Click here to see why RDP isn’t enough for robust support.

  • Remotely control Windows, Mac OS X and Linux computers
  • Connect via MRC, RDP® or VNC from one console
  • Share end-users’ screens for easy remote troubleshooting
  • Transfer files during remote control sessions

Dameware Mini Remote Control screenshot. Remote access with Intel AMT using KVM. Click to zoom.

Access Computers with Intel® AMT using KVM

Connect to computers via remote Keyboard, Video, and Mouse (KVM) with built-in support for Intel Active Management Technology (AMT). With this feature, you can remotely control a computer regardless of the state of its operating system.

  • Reboot crashed computers and wake sleeping computers
  • Remotely edit BIOS settings
  • Mount ISOs on remote computers
  • Install or reinstall operating systems remotely

Dameware Mini Remote Control screenshot. Capture remote screenshots and chat with supported end-users. Click to zoom.

Chat with End-Users & Capture Remote Screenshots

With the chat feature in DameWare MRC, you can chat online with your remote user as you troubleshoot or configure the remote computer. Familiar chat windows on both the remote user’s screen and yours make it easy to troubleshoot issues as you view their desktop.

  • Train end-users while troubleshooting
  • Pinpoint problems with help from end-users
  • Keep end-users up-to-date during troubleshooting sessions
  • Capture remote screenshots with one click

Dameware Mini Remote Control screenshot. Edit group policy and access privileges. Click to zoom.

Manage Remote Access Privileges

DameWare MRC allows you the flexibility to set permissions for access to remote computers based on roles within your organization.

  • Define privilege rules for access to remote computers for different user types
  • Require non-admins to receive end-user permission for remote connections
  • Allow admins to connect without permission
  • Manage access privileges via Group Policy

Dameware Mini Remote Control screenshot. Create custom agents for your network. Click to zoom.

Automatically Deploy Remote Control Agents

The DameWare MSI Builder included with every purchase of MRC, allows you to create an MSI package for the installation of the MRC Client Agent Service, including any custom settings.

  • Create custom agents for your network
  • Define policies and customize agents for different groups or users
  • Deploy agents via Group Policy or 3rd-party software distribution package

Dameware Mini Remote Control screenshot. Support smart card authentication for highly secure networks. Click to zoom.

Support Smart Card Authentication

Highly secure environments, like those within the United States Federal Government, often require Smart Card authentication.

  • Remotely connect to computers using SmartCards
  • Support remote users while maintaining the highest level of security

DameWare Mini Remote Control System
(Minimum) Requirements

MRC Client Agent Service (Installed on the remote machine)

The MRC client agent service can be installed and run on machines running all Microsoft Windows Operating Systems beginning with and including Windows XP SP2, Server 2003/2003 R2, Vista, Server 2008/2008 R2, Windows Server 2012/2012 R2, Windows 7, Windows 8 and Windows 8.1. All service pack levels are supported with these operating systems except where noted. Both 32-bit and 64-bit versions of these operating systems are supported. For 64-bit remote machines, the new 64-bit MRC Client Agent Service can be used.

MRC Installed on the remote machine

The MRC program is officially supported on all Microsoft Windows Operating Systems beginning with Windows XP SP2. The local machine, where the MRC application is installed, must be running one of the following Microsoft Windows Operating Systems: Windows XP SP2, Server 2003/2003 R2, Vista, Server 2008/2008 R2, Windows Server 2012/2012 R2, Windows 7, Windows 8 and Windows 8.1. All service pack levels for these Operating Systems are supported unless noted. Both 32-bit and 64-bit versions of these Operating Systems are supported.

***Older Operating Systems may be able to run the MRC application; however, DameWare cannot provide support for those installations.

MRC Mirror Driver (supported on Windows XP SP2 or higher)

The video card of the remote machine must support the following raster capabilities:

  • Transferring bitmaps (RC_BITBLT)
  • Supporting the Windows APIs, SetDIBits and GetDIBits functions (RC_DI_BITMAP)
  • Support only one color plane.

Smart Card Login & Authentication (v5.5 and above only)

According to Microsoft, Smart Card Login & Authentication is only supported on Windows 2000 and above. Including:

  • Windows XP SP2 Professional
  • Windows 2003 Server
  • Windows Vista
  • Windows 2008 Server
  • Windows 2008 R2 Server
  • Windows 2012 Server
  • Windows 2012 R2 Server
  • Windows 7
  • Windows 8
  • Windows 8.1

Other than Microsoft’s implemented Smart Card Services (scardsvr), no additional middleware is directly required by our software for Smart Card Authentication & Login.

A Smart Card reader is not required on the remote machine.

Your Operating System and network implementation must be configured properly for Smart Card authentication.

* MRC requires the TCP Protocol.

What’s New in DameWare Mini Remote Control

Meet Solarwinds´ entire family:
  • Network Performance Monitor: Detect, diagnose and resolve performance issues before outages occur.
  • NetFlow Traffic Analyzer: See how the network is being used, by whom and for what purpose.
  • IP Address Manager: Create, schedule and share IP space reports across the entire team.
  • Server & Application Monitor: Provides agentless server and application monitoring.
  • Storage Manager: Optimise the performance and capacity of your customers' storage infrastructure.
  • Patch Manager: Patch management solution which helps control Microsoft and 3rd party patch management.
  • Virtualization Manager: Unify capacity, performance, configuration, and chargeback management.
  • Log and Event Manager: Real-time log analysis, event correlation and ad hoc search for visibility and security.
  • Web Performance Monitor: Record web transactions to monitor user experience using synthetic transactions.

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