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Remoteus 2008 DoubleClick


Remoteus on kotimainen etätukiohjelma, jonka avulla asiakastuki voi antaa asiakkaalle etätukea internetin välityksellä. Asiakastuki voi katsella ohjelman avulla asiakkaan ruudulta mahdollista ongelmaa ja näin ollen pystyy palvelemaan paremmin ja nopeammin.

Yhteys on tietoturvallinen - Yhteys asiakkaan ja asiakastuen välillä on salattua ja muodostetaan aina asiakkaan aloitteesta. Istuntokohtainen salasana ilmoitetaan puhelimitse asiakastuelle, jolla hän voi avata yhteyden ja yhteyden voi katkaista milloin vain.


Remoteus 2008 DoubleClick

 
 
Remoteus product family is the tool for providing productive computer support through firewalls to complicated network environments. All Remoteus versions include control of the remote computer. Remoteus Click is the basic version, providing the most important features with great cost-benefit ratio. Doubleclick includes all features from Click plus enhanced productivity features such as invoicing over the internet and inventory of the remote computer. Remoteus Enterprise is the choice of full scale, efficient support organizations.

With Remoteus 2008 you can build a direct connection between helpdesk and customer PCs. This speeds up remote desktop transfer especially over slow internet connections.

This requires configuring firewall and router at the helpdesk end:
Configuration Manual (check especially paragraph 7.5. in the help page "What if Helpdesk is behind NAT firewall?").

Remoteus Doubleclick is used in over 20 countries for providing remote access to manned computers. The focus in the Doubleclick version is providing access to manned computers and it includes also great productivity features.

Compared to the Enterprise version the Doubleclick is limited in the productivity features and it´s also intended for accessing only manned computers.

GET MORE WITH DOUBLECLICK:

  • Reboot remote computer and automatic reconnect
  • Showing own computer screen
  • Giving access to own computer to remote user (keyboard and mouse)
  • Invoicing over internet
  • Automatic recording of the connection time
  • Inventory of the remote computer

WHY REMOTEUS

Provide remote support everywhere securely and safely over the Internet.
Reach customers behind firewalls and NAT addresses instantly without programming or configuring anything.

Your customer only has to push one button in the Customer's Program to initiate the remote support connection.

Also the Helpdesk Program follows with you everywhere. You are not tied to providing remote support from your own network only!

You only need to pay for the maximum number of concurrent remote sessions you would like to be able to build between you and your customers. You can have both the Helpdesk and the customer's programs installed on any number of PCs you like.

Give instant remote support to your customers or remotely demo your own new software.

Make your and your customers' business easier!

Remoteus-etätuki palveluna - kts. esimerkki:

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