WinRAR Annual Maintenance Package
We would like to inform you
that we have now implemented the WinRAR Annual Maintenance Package (WAMP). We
have tested this additional service and got very positive results. More and more
customers are asking for a maintenance product. Therefore, we have decided to
add it for you.
It is important to note that
the WinRAR maintenance package is an optional service and customers will have
the choice to include it or not in their purchase. This is what the package
Pls note, it has been our
policy to offer future upgrades and updates for free to our users. Although we
do not intend to change that in the near future, there are no guarantees or real
assurance for how long the current policy will continue. The first item in the
maintenance package takes care of this uncertainty and guarantees customers all
new RAR versions, released during the period covered by the subscription.
The second point, priority
e-mail support, simply guarantees that any request coming from a customer, who
has purchased WAMP, receives a priority treatment. When the support is handled
by us (as is in orders handled directly by win.rar GmbH), we have a dedicated
e-mail for that:
firstname.lastname@example.org. In case, the customers have lost their keys. With
the WAMP, we can resend the key to them without any extra charge.
What is the WinRAR Annual Maintenance Package and what does it include?
Answer: The WAMP
is an optional service and customers will have the choice whether or not to
include it in their purchase. The package contains the following:
- Upgrade assurance for future WinRAR versions
- Priority e-mail support and lost key support
Q 2: Do WinRAR
registered customers have to pay for upgrades if they do not purchase the WAMP?
Answer: For the
time being, we offer our regular registered users free upgrades and updates.
Q 3: If you still
offer free upgrades, why should customers purchase WAMP?
we still offer free upgrades, there is no guarantee as to how long the current
policy will continue. The first item in the maintenance package eliminates this
uncertainty and guarantees customers all new RAR versions released during the
period covered by the subscription.
Q 4: How the customers
have support when purchased WAMP within 48 hours?
customers who have purchased the WAMP, they can contact
email@example.com directly and their requests will be handled within
48 hours. However, if they contact you for any support question, you simply
forward your requests to
firstname.lastname@example.org. Please note that we can support customers only in
English and German languages.
Q 5: Can
customers who have purchased WinRAR earlier still buy WAMP later?
Answer: Yes, of
course. Customers interested in this service can order it directly from their