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Sysgem Password Reset

About The Sysgem Team

Sysgem AG is a computer technology and software development company based in  Switzerland.

The founding members of our company are proven providers of IT enterprise management solutions. We have worked together since 1992, specializing in developing software products for use in large corporate networks. Our expertise centers on developing software tools that enable centralized management of

  • Distributed networked systems
  • User account management
  • User password administration and synchronization
  • System management
  • Applications on multi-platform environments
  • Security auditing and monitoring.

The company's Sysgem Enterprise Manager product suite is an IT management solution of the newest generation and is marketed through a distribution network that spans the world and concentrates on large organizations in both the private and public sectors.

Our Mission

It is our mission to understand our customers' e-Business and IT challenges, and to enable them to gain competitive advantage by providing versatile, powerful IT management tools for monitoring and managing systems, administering user accounts and auditing security, which above all are simple.... simple to install, simple to manage, simple to customize and have a low cost of ownership.

Self Service Password Reset

Overview

Sysgem Self-Service Password Reset solves the problem of end-users forgetting their Windows login passwords and having to ask the helpdesk or the system administrator to reset it. With Sysgem Self-Service Password Reset users can reset their own passwords after correctly replying to security questions with answers that they have previously defined themselves.

There are three components of Sysgem Self-Service Password Reset that are to be installed. The central service should typically reside on the domain controller; the web enrolment system can be installed on any IIS server in the domain; and the workstation component should be installed on all end-user workstations to allow users to reset their password on demand.

The Domain Controller runs a Windows Service which carries out the operation of resetting passwords for end-users. It also holds a database of Questions and Answers, which are created by the end-users themselves, and subsequently used to verify the authenticity of the person wishing to reset their own password.

The web enrolment system provides a web interface to the questions and answers database held on the domain controller, allowing users to log in at any time and modify their security questions.

The workstation component installs two additional buttons on the normal Windows logon screen:

  • Reset Password
  • Unlock Account

If a user forgets his password then selecting the "Reset Password" button on a workstation where Sysgem Self-Service Password Reset has been installed will allow him to change his own password after he has correctly answered his prepared questions. If the account is locked because he has tried repeatedly, too many times, to log in with an incorrect password, then he can unlock his account by using the "Unlock Account" button and again replying to the security questions.

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