DameWare Mini Remote Control Product Features
DameWare Mini Remote Control (MRC) is a proven
solution that lets you remotely control servers, notebooks & laptops. With
remote desktop sharing, you can control the remote computer as if you were
sitting right in front of it. MRC lets you remotely control Mac OS® X, Windows®
and Linux® systems.
- Remotely control the computer while sharing
the desktop with the end-user.
- Quickly connect to remote computers using a
variety of connection options and privileges.
- Support remote desktop sharing of Mac OS X,
Windows, and Linux Systems
- Take screenshots and chat with the end-user
to speed up the troubleshooting process.
- Proven solution used by thousands of IT
professionals just like you
Easy-to-Use Remote Control
Take complete command of remote
computers, whether in the same building, across town, or across the
world. DameWare MRC makes remote desktop sharing incredibly fast and
provides the tools needed to solve your remote users’ issues quickly
Remote Desktop Sharing
Control the remote users’ computer
through true remote desktop sharing without locking the end users
out of their computers. Whether providing remote support or
troubleshooting a remote computer, remote desktop sharing
functionality gives you a virtual “standing over the shoulder”
experience to provide true one-on-one support.
Access Computers with Intel® AMT
Connect to computers via remote
Kernel-based Virtual Machine (KVM) with built-in support for Intel
Active Management Technology (AMT). With this feature, you can
remotely control a computer regardless of the state of its operating
system. Mount ISOs to boot from and change BIOS settings remotely.
Reboot crashed computers and wake sleeping computers.
Built-in Chat Functionality
With the chat feature in DameWare
MRC, you can chat online with your remote user as you troubleshoot
or configure the remote computer. Familiar chat windows on both the
remote user’s screen and yours make it easy to troubleshoot issues
as you view their desktop.
Click just once to capture
screenshots from the remote computer’s shared desktop. This feature
is indispensable when working on help desk tickets or when
documenting configuration settings for future reference.
Remote Access Privilege Options
Define privilege rules for access to
remote computers for different user types. DameWare MRC allows you
the flexibility to set permissions for access to remote computers
based on roles within your organization. You can require
non-administrators to receive permission from the end user before
connecting to a remote computer, but allow admins to connect without
permission. These rules and privileges can be defined and deployed
automatically via Group Policy.
Automatically Deploy Remote Control
Quickly and easily manage large
numbers of remote computers with DameWare MRC. The DameWare MSI
Builder allows you to create an MSI package for the installation of
the MRC Client Agent Service, including any custom settings. You can
then deploy the MSI package using Group Policies or any third-party
software distribution package.
Support Smart Card Authentication
Highly secure environments, like the
United States Federal Government, often require Smart Card
authentication. DameWare MRC enables you to remotely connect to a
computer and login using Smart Cards. Now you can remotely support
users while maintaining the highest level of security.
Agent Backward Compatibilityy
DameWare Mini Remote Control (MRC) v10
supports DameWare v7-v9 agents. With DameWare MRC v10, you can remotely
control computers that have either the DameWare v7, v8, or v9 agent
installed. This gives you more flexibility to control when you upgrade
agents in your environment.