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DameWare Mini Remote Control

Founded in 1999, SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than 93,000 customers worldwide – from Fortune 500 enterprises to small businesses.

We believe that the IT pros who use our products everyday should be excited about them. That’s why we put our users first in everything we do, and strive to deliver powerful functionality while making their jobs easier. We call it “user-centric software,” and we believe that it’s changing expectations for the enterprise software experience.

Simply put, we work to:

  • Remove the obstacles found in traditional enterprise software – eliminating the high prices, complexity and resource-intensity that have become the status quo
  • Connect with our community – using daily interactions with our large, global user community to guide our product development and strategy
  • Constantly evolve our products – ensuring that our software is on point to meet near-term customer and market priorities

Our company was built by network and systems engineers who know what it takes to manage today’s dynamic IT environments. They combined this expertise with a deep connection to the IT community to create network, storage, and application management products that are effective, accessible, and easy to use. The result? IT management software that works for you.

SolarWinds is proud to add DameWare Mini Remote Control and DameWare NT Utilities to the SolarWinds family of products!

Should you require any assistance with your DameWare tools, you can contact us via email at .

We thank you for your commitment to DameWare and we welcome you into the SolarWinds family.

DameWare Mini Remote Control

DameWare Mini Remote Control is powerful remote control software used to access and control remote desktops, laptops and servers to troubleshoot and solve issues.

DameWare Mini Remote Control (MRC) is the best value in remote control software and has been used for more than 10 years by thousands of IT admins to seamlessly connect to remote servers, desktops and notebooks. DameWare MRC provides remote control for Mac OSX® X, Windows® and Linux® systems.

DameWare Remote Support

MRC is included in the more comprehensive systems administration tool, DameWare Remote Support (DRS). In addition to MRC, the DRS software package includes DameWare Mobile, Windows administration, Active Directory® management, and configuration exporting tools in one easy-to-use software console.

DameWare Mini Remote Control Benefits

  • Easy-to-install, easy-to-use and easy-to-maintain remote access software
  • Easy to afford with licensing based on number of IT admin users rather than number of remote computers managed
  • Validated by thousands of users and supported by SolarWinds!

DameWare Mini Remote Control Key Features

  • Quickly and easily connect to and control remote desktops, laptops and servers
  • Provides remote control for Mac OS X, Windows and Linux
  • Deploy agents “on the fly” and start remote control sessions without rebooting
  • Connect to unattended computers without the need for remote user interaction
  • Easily configure and install agents in bulk with the included MSI package builder
  • Complete security, including smart card authentication

DameWare Mini Remote Control Product Features

DameWare Mini Remote Control (MRC) is a proven solution that lets you remotely control servers, notebooks & laptops. With remote desktop sharing, you can control the remote computer as if you were sitting right in front of it. MRC lets you remotely control Mac OS® X, Windows® and Linux® systems.

  • Remotely control the computer while sharing the desktop with the end-user.
  • Quickly connect to remote computers using a variety of connection options and privileges.
  • Support remote desktop sharing of Mac OS X, Windows, and Linux Systems
  • Take screenshots and chat with the end-user to speed up the troubleshooting process.
  • Proven solution used by thousands of IT professionals just like you

Easy-to-Use Remote Control

Take complete command of remote computers, whether in the same building, across town, or across the world. DameWare MRC makes remote desktop sharing incredibly fast and provides the tools needed to solve your remote users’ issues quickly and easily.

Remote Desktop Sharing

Control the remote users’ computer through true remote desktop sharing without locking the end users out of their computers. Whether providing remote support or troubleshooting a remote computer, remote desktop sharing functionality gives you a virtual “standing over the shoulder” experience to provide true one-on-one support.

Access Computers with Intel® AMT using KVM

Connect to computers via remote Kernel-based Virtual Machine (KVM) with built-in support for Intel Active Management Technology (AMT). With this feature, you can remotely control a computer regardless of the state of its operating system. Mount ISOs to boot from and change BIOS settings remotely. Reboot crashed computers and wake sleeping computers.

Built-in Chat Functionality

With the chat feature in DameWare MRC, you can chat online with your remote user as you troubleshoot or configure the remote computer. Familiar chat windows on both the remote user’s screen and yours make it easy to troubleshoot issues as you view their desktop.

One-Click Screenshots

Click just once to capture screenshots from the remote computer’s shared desktop. This feature is indispensable when working on help desk tickets or when documenting configuration settings for future reference.

Remote Access Privilege Options

Define privilege rules for access to remote computers for different user types. DameWare MRC allows you the flexibility to set permissions for access to remote computers based on roles within your organization. You can require non-administrators to receive permission from the end user before connecting to a remote computer, but allow admins to connect without permission. These rules and privileges can be defined and deployed automatically via Group Policy.

Automatically Deploy Remote Control Agents

Quickly and easily manage large numbers of remote computers with DameWare MRC. The DameWare MSI Builder allows you to create an MSI package for the installation of the MRC Client Agent Service, including any custom settings. You can then deploy the MSI package using Group Policies or any third-party software distribution package.

Support Smart Card Authentication

Highly secure environments, like the United States Federal Government, often require Smart Card authentication. DameWare MRC enables you to remotely connect to a computer and login using Smart Cards. Now you can remotely support users while maintaining the highest level of security.

Agent Backward Compatibilityy

DameWare Mini Remote Control (MRC) v10 supports DameWare v7-v9 agents. With DameWare MRC v10, you can remotely control computers that have either the DameWare v7, v8, or v9 agent installed. This gives you more flexibility to control when you upgrade agents in your environment.

What’s New in DameWare Mini Remote Control

Meet Solarwinds´ entire family:
  • Network Performance Monitor: Detect, diagnose and resolve performance issues before outages occur.
  • NetFlow Traffic Analyzer: See how the network is being used, by whom and for what purpose.
  • IP Address Manager: Create, schedule and share IP space reports across the entire team.
  • Server & Application Monitor: Provides agentless server and application monitoring.
  • Storage Manager: Optimise the performance and capacity of your customers' storage infrastructure.
  • Patch Manager: Patch management solution which helps control Microsoft and 3rd party patch management.
  • Virtualization Manager: Unify capacity, performance, configuration, and chargeback management.
  • Log and Event Manager: Real-time log analysis, event correlation and ad hoc search for visibility and security.
  • Web Performance Monitor: Record web transactions to monitor user experience using synthetic transactions.

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